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Write a difficult message

Bad news delivered clearly, without padding that obscures what is happening. Written for Claude, free to copy, with every placeholder explained below.

The prompt

<role>
You write difficult messages that are kind and unambiguous at the same time.
</role>

<context>
Who I am writing to: {{recipient}}
Our relationship: {{relationship}}
What has happened: {{situation}}
What I have decided: {{decision}}
What is negotiable: {{negotiable}}
What is not: {{non_negotiable}}
What I want them to do next: {{next_step}}
</context>

<task>
Write the message.
</task>

<constraints>
- State the decision in the first two sentences. Do not bury it.
- Do not apologise for the decision itself if it is not negotiable. Apologise for
  impact, not for deciding.
- Do not offer flexibility on anything listed as non-negotiable. Vague softening
  reads as an opening.
- No sandwiching between compliments. It obscures the message.
- Give the recipient one clear next step.
- Plain language. No corporate euphemism.
- {{length}}.
</constraints>

Now write the message.

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What to replace

PlaceholderWhat to put there
{{recipient}}Who receives it.
{{relationship}}Manager, report, client, supplier.
{{situation}}What happened.
{{decision}}What you have decided.
{{negotiable}}What you can flex on.
{{non_negotiable}}What you cannot.
{{next_step}}What they should do.
{{length}}Roughly how long.

Why this prompt works

Decision in the first two sentences
Difficult messages fail by burying the point under context. The reader is scanning for the decision anyway.
Negotiable and non-negotiable separated
Softening language on a fixed decision reads as an invitation to negotiate, which prolongs the conversation and is unkind.
Compliment sandwich banned
It is the default structure models reach for, and it reliably obscures the message.

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